Information Technology Reference
In-Depth Information
Table 11.3 Sample success criteria table (Wiegers
2009
)
Business Objective
Stakeholder
Project Success Criteria
Measurement
Weight
Achieve a customer satisfaction measure
of at least 4 out of 5 within four
months after release
Marketing
Human factors approves user interface design through
usability review
All major severity UI design
defects are corrected
20
UI prototype evaluation with focus group results in at least
4.2/5.0 rating and will enable 90 % a high-priority use
cases to be performed
Survey of focus group
members: count of defined
high-priority use cases
30
Product passes acceptance criteria defined by 80 % of beta
site evaluators
Pass/fail rating by beta sites
50
