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identified. Whether this is feasible for all services in the enterprise depends on their
maturity level
. Some enterprises will require this maturity only for services that are of
strategic importance. For the selected management services, a decomposition step is
made in which subservices are modeled, related to the three different management
control types distinguished above. Step 4 is making the match between required ser-
vices and available IT support. This IT support can range from traditional MIS sup-
port software to business intelligence tools and to ubiquitous computing tools such as
smart sensors. Each of the tools must get a service interface. At this point, the method
can be complemented by existing industrial service engineering methods, as long as
the architectural distinction between operational and management service is main-
tained. In step 5, we repeat step 2-4 of determining management services, but now for
the software services. Some of these management services will be fully automated
(autonomic computing), other semi-automated.
4 Demonstration
4.1 BSRM Modeling Notation
We use a simple modeling notation to model the services called BSRM (Business
Service and Resource Modeling - not published yet). For the clear differentiation
between services and the other resources we use different symbols. As far as termi-
nology is concerned, we avoid adding the word “service” to each service name. A
summary of the modeling notation is as follows:
•
Services are denoted as rounded rectangle
-
exchange services are denoted as rounded rectangles with “exchange”
label
-
conversion services are denoted as colored rounded rectangles
•
Physical resources are denoted as rectangles
•
Intentional resource are denoted as dashed rectangles
•
PartOf relationship is denoted as a line with diamond end
+
•
Management relationship is denoted as solid arrow with “+” label
•
Stockflow relationship :
-
Inflow : arrow pointing to the resource/service
-
Outflow : arrow pointing from the resource/service
4.2 Italian Wine Producing
The proposed management service model has been evaluated in a real world case
study of wine production [17]. According to the case description, the goal of the Wine
Producer is to maximize his production in order to adapt the monitored market needs.
During the wine producing process quality assurance plays a major role. The Quality
Manager, the Agronomist who is an expert of a branch of agriculture which deals with
field-crop production and soil management, and the Oenologist who is an expert in
wine and wine production involved in this process. They have to observe the vineyard
parameters and to react to critical conditions that may happen during the cultivation
