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the IT applications in relation to the business services and enables recommendations
to optimise the IS/IT performance in the third stage. The consulting framework guides
the enterprise to formulate a strategic and flexible IT strategy for improving the busi-
ness-IT alignment.
The verification of the design was obtained from a group of consultants in the
Capgemini consulting team who worked on the actual client case studies. The design
of the consulting methods with the techniques has been iteratively refined during the
consulting activities.
4.1 Conceptual Model of the Consulting Framework
The consulting framework facilitates the analysis of business and IT alignment by a
set of techniques as shown in Fig. 1 [44].
Business Domain Analysis analyses the organisations' high level background con-
text, which includes the organisations' business goals and strategy, market and com-
petitive conditions, internal structure, core business services, internal and external
main stakeholders and finance flow. The component segments the enterprise's back-
ground information into five sections: organisation aspects, business structure,
services, external stakeholders and finance. The segmentation is based on Osterwal-
der's business model [45].
Business Service is where details of the business service including the business
processes, the association (if any) of the business services to other business services
and the list of the IT applications assigned to support the business services are
Fig. 1. The Business-Technology Consulting Framework
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