Information Technology Reference
In-Depth Information
For.those.of.you.reading.this.topic.who.are.in.the.IT.ield,.
your.task.is.to.be.able.to.assist.everyone.else.when.they.need.
this.type.of.access..Your.job.will.be.to.translate.that.geek.in.a.
way.that.they.can.understand.so.they.are.able.to.use.the.data.
that.you.created.and.maintained.for.them.
In. the. rest. of. this. chapter. we. look. at. the. perspective. of.
those. in. this. industry,. how. they. can. be. an. ally,. and. inally.
some.tips.on.translating.geek.
2.3 THE INFORMATION
TECHNOLOGIST'S PERSPECTIVE
The. world. of. IT. is. a. vast. and. complex. arena. that. includes.
networks,. hardware. and. software,. telecommunications,.
audio.and.video,.application.development,.Internet.systems,.
information. security,. and. much. more.. Each. of. these. areas.
of. specialty. require. of. their. practitioners. differing. levels. of.
understanding,.training,.tools,.and.expertise.
These. practitioners. range. from. those. in. the. trenches.
who.are.dealing.with.operational-level.issues,.troubleshoot-
ing,. and. setup. and. maintenance,. to. the. other. end. of. the.
spectrum. at. the. level. of. chief. information. oficers. (CIOs).
who.are.overseeing.and.managing.all.of.the.logistical,.bud-
getary,.and.business.considerations.around.the.IT.systems.
for.an.organization.
In.a.mature.and.relatively.large.organization.there.might.
be.any.or.all.of.the.following.within.the.IT.department:
. 1..Service. technicians. who. do. troubleshooting,. mainte-
nance,.and.repair.of.computers,.servers,.printers,.and.
network.systems
. 2..Service. desk. staff. who. handle. user. problems. either.
remotely.via.a.network.or.in.person
. 3..Network.management.staff.who.monitor.and.maintain.
speciic.network.hardware.and.monitoring.tools
