Information Technology Reference
In-Depth Information
The. irst. and. most. important. skill. in. this. as. in. most.
endeavors.will.be.the.ability.to.communicate.effectively.with.
a. wide. variety. of. people. at. different. levels. of. responsibility.
and.authority..To.do.so.requires.both.self-conidence.(which.
comes. from. knowing. what. you. need. and. why. you. need. it).
and.an.understanding.of.their.business.and.their.position.in.
the.hierarchy.
Consider.the.examples.we.used.above..If.you.are.going.to.
request.the.assistance.of.someone.in.the.HR.department.to.
gather.information.on.an.employee,.you.irst.need.to.be.sure.
you. have. a. legitimate. reason. for. asking.. You. can. enhance.
your.self-conidence.and.your.ability.to.make.a.good.case.by.
being. well. prepared. ahead. of. time. with. the. justiication. for.
your.request.
Understanding. the. position. and. business. requirements.
that. determine. how. the. other. person. will. respond. will. also.
go.a.long.way.to.expediting.your.request..For.instance,.the.
HR.personnel.have.a.responsibility.to.protect.private.and.per-
sonal.information.about.the.employees.in.their.organization..
They.also.bear.a.responsibility.toward.their.management.and.
organization.to.keep.some.data.conidential.
So,.when.you.make.a.request.to.the.manager.of.the.HR.
department.for.information.about.an.employee,.you.should.
be.prepared.to.justify.that.request.in.such.a.way.that.it.will.
make. sense. and. not. contradict. any. of. their. overarching.
responsibilities..You.should.understand.the.proper.protocols.
and.authorities.and.follow.them.carefully..You.may.also.need.
to. be. able. to. show. your. ability. and. willingness. to. maintain.
conidentiality. of. the. information. and. to. only. use. it. for. the.
stated.and.agreed-upon.purposes.
We.look.more.carefully.at.the.speciic.tools.you.might.use.
when.we.talk.about.the.actual.gathering.of.the.data.in.Chapter.
5..But.to.be.able.to.prove.your.ability.to.keep.data.coniden-
tial.and.ensure.the.integrity.of.data.that.you.are.acquiring.and.
storing.you.will.need.speciic.tools.
Those. might. include. hardware. that. allows. you. to. copy.
data.from.a.device.without.accidently.writing.to.or.changing.
