Information Technology Reference
In-Depth Information
•. Web. administrators—They. will. have. access. to. your.
Web.services.and.be.able.to.assist.you.with.locating,.
acquiring,. and. organizing. the. data. hosted. on. either.
your. internal. network. (or. intranet),. or. the. external.
Internet..They.may.also.have.access.to.blogs.or.social.
media.sites.
•. Network. operations—These. staff. members. will. be.
able. to. assist. you. with. locating. and. acquiring. data.
from. networking. devices. such. as. irewall. logs. and.
data. low. information.. These. logs. can. be. invaluable.
to.understanding.the.actual.data.trafic.that.goes.into.
and. out. of. your. network. and. establishing. who. did.
what.and.when.
•. Desktop. support. staff—These. technicians. are. able.
to.assist.with.access.to.and.acquisition.of.data.from.
desktops.and.laptops.and.other.devices.like.printers.
and.scanners.
•. Telephone. systems. administrators—They. handle. the.
telephone.access.and.records.and.can.provide.data.on.
land-line.and.cell.phone.use,.as.well.as.text.messaging.
information.
•. Database. administrators—As. we. discussed. in. other.
chapters,. every. organization. uses. databases. to. store.
and.manage.information..These.folks.are.able.to.assist.
with.understanding.where.data.exists.and.with.gather-
ing,.storing,.managing,.and.producing.that.data.
•. Data. center,. backup,. and. server. administrators—In.
the.end,.all.of.this.data.will.be.created.and.stored.on.
servers,.backup.tapes,.or.other.large-capacity.storage.
systems..The.people.who.manage.those.devices.can.
be.your.allies.in.understanding.the.physical.location.
of.the.data.you.need.and.in.accessing.those.locations.
or.resources.
•. Project. managers—The. information. technology. (IT).
project.managers.are.often.the.most.able.to.commu-
nicate.to.a.wide.variety.of.people.about.how.systems.
work..They.can.be.a.great.resource.to.understanding.
