Information Technology Reference
In-Depth Information
She. has. part. of. the. information. we. spoke. about—she.
knows.someone.who.knows.who.has.control.over.the.data.
she. needs.. She. knows. that. her. facilities. manager. will. have.
access.to.the.person.who.controls.the.data.and.can.give.her.
a.report..She.establishes.through.her.conversation.with.him.
that. his. administrator. can. create. a. report. in. Excel. that. will.
show.her.each.time.the.employee.entered.the.workspace.
She.receives.the.report,.and.lo.and.behold,.the.electronic.
records.show.that.nearly.10.times.a.day,.the.employee.enters.
the.workspace.through.the.alternative.entrance,.back.by.the.
smoking.area..By.looking.at.the.times,.she.is.able.to.illustrate.
that.her.employee.is.spending.an.inordinate.amount.of.time.
outside.smoking.each.day,.and.that.is.probably.the.reason.he.
isn't.getting.his.work.done.on.time..(It.might.also.account.for.
all.that.coughing.)
Here's.another.example,.this.time.using.the.access.records.
from.a.grocery.store..Jane.goes.every.week.to.her.local.gro-
cery.store.where.she.has.a.loyalty/discount.card..Every.week.
she. buys. bread,. milk,. eggs,. fruit,. vegetables,. and. meat. for.
her.meals..She.is.a.very.organized.person.and.pretty.much.
has.the.same.grocery.list.every.week..She.clips.coupons.and.
uses.her.discount.card.religiously.to.ensure.she.gets.the.most.
beneit.from.shopping.at.her.favorite.store.
One.week.she.gets.home.and.inds.that.she.doesn't.have.
the.milk,.bread,.and.eggs..She.assumes.that.she.left.a.bag.
behind.somewhere.and.returns.to.the.store..But.she.also.real-
izes.that.her.receipt.must.have.been.in.the.same.bag,.because.
she.cannot.ind.it.
Now,. of. course,. the. clerks. at. the. store. know. her. pretty.
well,.but.they.have.a.new.manager,.Joe..Joe.is.strictly.a.by-
the-topic.kind.of.guy..He.retired.from.the.Marines.and.started.
working.with.his.big.brother.in.the.grocery.business..He.is.
a.big,.tough,.serious.guy,.but.it.means.a.lot.to.him.to.do.the.
right.thing.all.the.time..He.just.started.at.this.store,.and.he.
wants.to.make.sure.he.doesn't.mess.anything.up.
When. Jane. arrives. back.in. his. store.and.asks. about. her.
lost.bag.of.groceries,.the.clerks.are.empathetic,.but.the.bag.is.
