Biomedical Engineering Reference
In-Depth Information
after our interests as well as their own— our “ mutual ” interests, or, put another
way, the “greater good.” Balancing self-interest with the greater good is the
starting point to begin trust.
When each person or organization acts to maximize the amount they get
from negotiations without consideration of another person' s or organization ' s
interests, they are working in their self-interest. Untethered, self-centered
decision making creates untenable collaborative situations.
2.3.2.3 Ladder of Trust
Traditionally, trust has been rather narrowly
defi ned as
safety, security, reliability,
and
integrity.
This defi nition should be
thought of as the
minimum;
instead think of trust as a spectrum or ladder
ranging from neutral trust at the bottom to synergistic trust at the top. As
illustrated in Figure 2.3 , we refer to “ neutral ” trust as “ transactions. ”
The Ladder of Trust is a tool to navigate the journey into a positive world
where strong bonds of trust support highly productive collaboration and
innovation.
“Below the belt” is the zone of distrust. Here lie the
trust buster behaviors
,
such as:
• Acting inconsistently in what they say and do
• Seeking personal gain above shared gain
• Withholding information or cheating
• Lying or telling half truths
• Being closed minded, blaming, personal attacks
• Being disrespectful to anyone, not listening, being uncompassionate
• Withholding support or betraying confi dences or breaking promises
Creationship
(innovation & synergy)
Partnership
(shared vision/risk-reward)
Friendship
(loyalty & personal commitment)
Fellowship
(compassion & belonging )
Companionship
(teamwork, camaraderie, excellence)
Guardianship
(honor, predictability, win-win, security)
Relationship
(listening, respect, integrity, fairness)
Ntl T t
Transaction
Transaction
(Mutual Self Interest
)
Neutral Trust
Ntl T t
Figure 2.3
Ladder of Trust.
Search WWH ::
Custom Search