Database Reference
In-Depth Information
The following screenshot shows the Perspective Definition UI in Oracle's
Balanced Scorecard:
Measures
It is useful to it the metrics into the different perspectives. For example, a company
that manufactures high-tech equipment, probably needs to allow its customers to
return products, this is clearly in the customer perspective. It may have a secondary
channel for refurbished products. This is clearly in the financial perspective. In order
to enable the customer to return the products it may need to improve its reverse
logistics. This is clearly in the internal processes perspective. In order to improve the
longevity of its battery technology and power management it needs to develop energy
engineering disciplines. This is clearly in the learning and growth perspective.
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