Industry-focused Compliance - Governance, Risk, and Compliance Topic for Oracle Applications - page 346

The ISO 9000 family of standards represents an international consensus on good
quality management practices. It consists of standards and guidelines relating to
quality management systems and related supporting standards.

ISO 9001:2008 is the standard that provides a set of standardized requirements for
a quality management system, regardless of what the user organization does, its
size, or whether it is in the private or public sector. It is the only standard in the
family against which organizations can be certified, although certification is not a
compulsory requirement of the standard. ISO 9000 requires that you fully document
your business processes that ensure high quality product and service. You must then
prove that you do what you have documented.

The following diagram shows an overview of the ISO 9000 process:

Develop your
Process

Document your
Process

Implement your
Process

Measure your
Process

Monitor your
Process

We will now take a look at the components of the Oracle solution that best address
this standard, namely Oracle Tutor and Oracle Quality.

Oracle Tutor
Oracle Tutor is both a set of template procedure manuals and an authoring tool
to modify or create procedure manuals from scratch. While we have written about
Oracle Tutor in the ISO 9000 compliance area, those of us who were active in the
compliance space when Sarbanes first became a business issue, saw a great deal
of time and money was spent establishing procedure manuals.

Oracle Tutor is broken down into:

• A library of about 400 model procedure documents
• A specialized authoring tool running in Microsoft Word
• A publication tool that automatically builds the role index
• A methodology for generating procedure manuals

Your end product is a set of desk manuals that are published to a website and are
organized by the role that uses them: