IT Audit - Governance, Risk, and Compliance Topic for Oracle Applications - page 256

As you implement correction, you can monitor the progress within TCG for
following the steps in order to manage incidents:

1. In order to review, edit, or assign status to incidents, open the Manage

Incidents homepage. Select Manage Incidents under Incident Management
in the Tasks panel. You can set the Manage Incidents page to display either
a list of controls that have generated incidents, or a list of incidents generated
by those controls. In the control list, each control links to a list of the incidents
only it has generated. From any list of incidents, you can open pages that
provide details of individual incidents.

2. For a list of controls, select Control Summary in the View By listbox.

3. For each active control, the Manage Incidents page displays the name, type

(access or transaction), priority, the dates on which the control was most
recently updated and evaluated, tag values (user-defined classifications),
control participants (users or groups of users selected when the control was
created to resolve the incidents it generates), the datasource to which the
control applies, and comments appended to it by participants. The listing for
each control also shows the number of pending incidents it has generated.
(An incident is considered to be pending if it is at the Assigned or
Remediate status.)

4. For a general list of incidents, select Incident in the View By listbox. For a

list of incidents generated by a specific control, double-click on its pending
incidents value in the Control Summary list. In either case, the Manage
Incidents page displays the following values for each pending incident:
° ID value generated by TCG
° Name of the control that generated it
° Status
° Type (access or transaction)
° Priority
° Datasource in which it exists
° Dates on which it was created, most recently updated, and closed,
and on which its control was last run
° Participants to whom it is assigned and who most recently updated
its status
° Comments configured for it