Database Reference
In-Depth Information
Next, we sat with the IT Director to ensure that the configuration of the systems is
base-lined at an agreed state and that configuration is under an effective change
management process using Oracle's Application Manager and the E-Business Suite
Configuration Management Pack within the Enterprise Manager.
Lastly, we worked with the IT Director to ensure that Infission has good processes
for support in accordance with the IT strategy in balanced scorecard. We showed
him how problems and incidents can be identified using Enterprise Manager. We
also illustrated how the time to resolution can be dramatically reduced through the
packaging of diagnostic information and integration into Oracle Support.
In the next chapter, we will tackle the next domain of governance that is,
Security governance.
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