Database Reference
In-Depth Information
Application Management Pack for Oracle E-Business Suite provides administrators
with the ability to collect, compare, and search Oracle E-Business Suite configuration
details, including application system summary, patches applied, application context
files and related configuration files, technology stack inventory, concurrent processing
configuration, workflow configuration, user activity, and custom configuration.
The following screenshot is the Oracle Applications page in Enterprise Manager 10g :
Service desk administration through
Oracle Enterprise Manager
Next, we will work with IT Managers to ensure that user issues are recorded and
surrounding documentation is captured to ensure rapid resolution. We will show
how to create service requests, problems reports, and contact Oracle Support with
these details:
View Critical
Error Alerts in
Enterprise
Manager
Package and
Upload
Diagnostic Data
To Oracle Support
Track Service
Request and
Implement any
Repairs
View Problem
Details
Create Service
Request
Create Service
Request
Close the
Incident
 
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