Database Reference
In-Depth Information
The following table shows an IT-balanced scorecard:
Information Technology Balanced Scorecard
Customer
Prioritize Projects that Align with Business Goals
Provide World Class Customer Support
Ensure Customers Can Use System
Ensure Customer Satisfaction
Financial Perspective
Complete Projects on Budget
Prioritize High Value Projects
Rationalize IT Asset Portfolio
Process
Implement Best Practice
Protect Confidential Information
Maintain System Availability
Maintain a Valid System Configuration
Maintain System Integrity
Complete Projects on Time
Resource Projects Appropriately
Learning and Growth
Keep up with Current Technology Trends
Keep up with Legislative Trends
Recruit and Retain Trained Qualified Staff
Next, we sit with the CIO and Chief Security Officer of Infission Corporation.
We establish a set of goals tuned for the IT operations that are in concert with
the objectives that we set for the enterprise as a whole.
We ensure that the objectives can be justified to the board in terms of either
ability to meet strategic goals, compliance with laws and regulations, or efficiency
of operations.
• Prioritize projects that align with business objectives
• Provide world class customer support
• Ensure customers can use system
• Ensure customer satisfaction
• Complete projects on budget
• Prioritize high value projects
• Rationalize IT asset portfolio
• Implement best practices
Search WWH ::
Custom Search