Information Technology Governance - Governance, Risk, and Compliance Topic for Oracle Applications - page 81

• Maximize the quality of business cases for IT-enabled business investments
with particular emphasis on the definition of key financial indicators, the
quantification of "soft" benefits, and the comprehensive appraisal of the
downside risk

Val IT addresses assumptions, costs, risks, and outcomes related to a balanced
portfolio of IT-enabled business investments. It also provides a benchmarking
capability and allows enterprises to exchange experiences on best practices for
value management.

Information on Val IT is available from the ISACA website at:

http://www.isaca.org/Knowledge-Center/Val-IT-IT-Value-Delivery-/
Documents/Val-IT-Brochure.pdf .

Developing and communicating IT
strategy with balanced scorecards
The whole notion of aligning with corporate strategy means that the corporate
strategy must be known and documented. In the previous chapter, we introduced
balanced scorecard as the vehicle for developing and communicating corporate
strategy. The next step is to develop a balanced scorecard for the governance of
the enterprise IT.
The following figure is a map of an IT strategy:

Prioritize Projects
that align with
Business Goals

Provide World
Class Customer
Support

Ensure High
Customer
Satisfaction

Customer
Perspective

Ensure Customers
Can Use System

Rationalize IT
Asset Portfolio

Financial
Perspective

Complete Projects
on Budget

Prioritize High
Value Projects

Complete Projects
on Time

Maintain System
Availability

Implement Best
Practices

Maintain System
Integrity

Internal
Processses

Protect
Confidential
Information

Maintain a Valid
System
Configuration

Resources Projects
Appropriately

Keep up to date
with current
technology trends

Learning and
Growth

Keep up to date
with legislative
trends

Recruit and retain
trained, Qualified
Staff