Corporate Governance - Governance, Risk, and Compliance Topic for Oracle Applications - page 75

Setting up iSupport for anonymous access
In order to set up anonymous access to the iSupport product you need to run
through the following steps. These are creating users and profiles in the System
Administrator responsibility of Oracle:

1. Create the user.
2. Set the guest username and password with the profile option
GUEST_USER_PWD in the format <user_name>/<password> .
3. Set the appropriate value in the profile option Oracle iSupport :
Authenticated Guest User Responsibility Name , (default value is
iSupport Guest Responsibility ).
4. Set the appropriate value for the guest user in the profile option
JTF_DEFAULT_RESPONSIBILITY .

5. Add the responsibilities IBU_GUEST_USER_RESP and IBU_AUTH_

GUEST_USER_RESP to the guest user.

6. Assign the proper role to the guest user. The role IBU_GUEST_USER

is shipped out of the box.

7. iSupport uses the home page, ibuhpage.jsp . You need set this URL

in order to access the Whistle-blower incident reporting page.

Configuring for recording whistle-blower
complaints
Within iSupport you can create service requests. If you are using service request to
capture a whistleblower complaint it is advisable to create a template to help guide
the complainant. Service request templates provide a structured, formatted method
of gathering information during Service Request creation.

The information gathered from the templates assists in:

• Routing the complaint for appropriate investigation
• Determining the severity of the complaint