Assessments - The Practice of Cloud System Administration - page 445

Sample Assessment Questions
• What is the SLA? Which tools and processes are in place to ensure that the SLA is
met?
• How complete are the playbooks?
• When was each scenario in the playbooks last exercised?
• What is the mechanism for exercising different failure modes?
• How are new team members trained to be prepared to handle disasters?
• Which roles and responsibilities apply during a disaster?
• How do you prepare for disasters?
• How are disasters used to improve future operations and disaster response?
• If there is a corporate standard practice for this OR, what is it and how does this
service comply with the practice?
Level 1: Initial
• Disasters are handled in an ad hoc manner, requiring individual heroics.
• Playbooks do not exist, or do not cover all scenarios.
• Little or no training exists.
• Service resiliency and different failure scenarios are never tested.
Level 2: Repeatable
• Playbooks exist for all failure modes, including large-scale disasters.
• New team members receive on-the-job training.
• Disasters are handled consistently, independent of who is responding.
• If multiple team members respond, their roles, responsibilities, and handoffs are
not clearly defined, leading to some duplication of effort.
Level 3: Defined
• The SLA is defined, including dates for postmortem reports.
• Handoff procedures are defined, including checks to be performed and documen-
ted.
• How to scale the responding team to make efficient use of more team members is
defined.
• The roles and responsibilities of team members in a disaster are defined.