Information Technology Reference
In-Depth Information
• How downtime due to deployments is to be measured is defined; limits and expect-
ations are defined.
• How a release is promoted to production is defined.
• Testing results are clearly communicated to all stakeholders.
Level 4: Managed
• Metrics for frequency of deployment, mean time to restore service, and change
success rate are collected automatically.
• Metrics are presented on a dashboard.
• Downtime due to deployments is measured automatically.
• Reduced production capacity during deployment is measured.
• Tests are fully automated.
Level 5: Optimizing
• Metrics are used to select optimization projects.
• Attempts to optimize the process involve collecting before and after metrics.
• Deployment is fully automated.
• Promotion decisions are fully automated, perhaps with a few specific exceptions.
• Deployment requires no downtime.
A.11 Toil Reduction
Toil Reduction is the process by which we improve the use of people within our system.
Whenwereducetoil(i.e.,exhaustingphysicallabor),wecreateamoresustainableworking
environment for operational staff. While reducing toil is not a service per se, this OR can
be used to assess the amount of toil and determine whether practices are in place to limit
the amount of toil.
Sample Assessment Questions
• How many hours each week are spent on coding versus non-coding projects?
• What percent of time is spent on project work versus manual labor that could be
automated?
• What percentage of time spent on manual labor should raise a red flag?
• What is the process for detecting that the percentage of manual labor has exceeded
the red flag threshold?
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