Information Technology Reference
In-Depth Information
• Capacity needs are predicted ahead of need.
• Equipment disposal compliance is measured against organization standards as well
as local environmental law.
• Waste material (boxes, wrappers, containers) involved in deployment is measured.
• Quantity of equipment disposal is measured.
Level 5: Optimizing
• After process changes are made, before/after data is compared to determine suc-
cess.
• Process changes are reverted if before/after data shows no improvement.
• Process changes that have been acted on come from a variety of sources.
• Cycle time enjoys month-over-month improvements.
• Decisions are supported by modeling “what if” scenarios using extracts from actu-
al data.
• Equipment disposal is optimized by the reduction of equipment deployment.
A.8 Performance and Efficiency (PE)
Performance and Efficiency covers how cost-effectively resources are used and how well
the service performs. A running service needs to have good performance without wasting
resources. We can generally improve performance by using more resources, or we may be
abletoimproveefficiencytothedetrimentofperformance.Achievingbothrequiresalarge
effort to bring about equilibrium. Cost-efficiency is cost of resources divided by quantity
ofuse.Resourceefficiencyisquantityofresourcesdividedbyquantityofuse.Tocalculate
these statistics, one must know how many resources exist; thus some kind of inventory is
required.
Sample Assessment Questions
• What is the formula used to measure performance?
• What is the formula used to determine utilization?
• What is the formula used to determine resource efficiency?
• What is the formula used to determine cost efficiency?
• How is performance variation measured?
• Are performance, utilization, and resource efficiency monitored automatically? Is
there a dashboard for each?
Search WWH ::




Custom Search