Information Technology Reference
In-Depth Information
• The maximum number of products supported by each team is defined.
• The list of each team's currently supported products is available to all teams.
Level 4: Managed
• There are dashboards for observing NPI and NPR progress.
• The handoff between teams is actively revised and improved.
• The number of no-longer-supported products is tracked.
• Decommissioning no-longer-supported products is a high priority.
Level 5: Optimizing
• NPI/NPR tasks have become API calls between teams.
• NPI/NPR processes are self-service by the team responsible.
• The handoff between teams is a linear flow (or for very complex systems, joining
multiple linear flows).
A.7 Service Deployment and Decommissioning (SDD)
ServiceDeploymentandDecommissioning covershowinstancesofanexistingserviceare
created and how they are turned off (decommissioned). After a service is designed, it is
usually deployed repeatedly. Deployment may involve turning up satellite replicas in new
datacenters or creating a development environment of an existing service. Decommission-
ing could be part of turning down a datacenter, reducing excess capacity, or turning down
a particular service instance such as a demo environment.
Sample Assessment Questions
• What is the process for turning up a service instance?
• What is the process for turning down a service instance?
• How is new capacity added? How is unused capacity turned down?
• Which steps involve human interaction? How could it be eliminated?
• How many teams touch these processes?
• Do all teams know how they fit into the over all picture?
• What is the workflow from team to team?
• Which tools are used?
• Is documentation current?
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