Information Technology Reference
In-Depth Information
Appendix A. Assessments
Thisappendixcontainsassessmentquestionsandlook-for'sforvariousoperationalrespons-
ibilities (ORs).
Chapter 20
, “
Operational Excellence
,
” is the instruction manual for this ap-
pendix. Advice on getting started is in
Section 20.7
.
Assessment Levels
Core Operational Responsibilities
Additional Operational Responsibilities
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