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6. In which other ways could one roll up assessments? Discuss their pros and cons.
7. Select a service you are responsible for. Assess it based on the CMM levels for
each of the operational responsibilities.
8. Perform an assessment on a service you are not responsible for but for which you
are familiar with its IT staff. Interview those personnel to assess the service based
on the CMM levels for each of the operational responsibilities.
9. Compare your experience doing Exercises 7 and 8.
10. The eight operational responsibilities may not be appropriate for all services in all
companies. Which modifications, additions, or subtractions would you propose for
a service you are involved in? Justify your answer.
11. There are disadvantages to repeating the assessment cycle too frequently or not fre-
quently enough. What would be the advantages and disadvantages of using a
weekly cycle? A yearly cycle?
12. This chapter advises against setting goals that specify achieving a particular CMM
level. Relate the reason given to a personal experience (inside or outside of IT).
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