Serious Games for Teaching Conflict Resolution: Modeling Conflict Dynamics - Conflict and Multimodal Communication: Social Research and Machine Intelligence - page 443

Table 21.1 Quest structure and narrative texts for innkeeper
Quest number Title Description

Q1 Farming You are an Innkeeper. And Innkeepers can gather

Grain. Try to gather 3 Grain. Find a cornfield and
click on it. The Grain will then appear in your
pack. Gather 3 grain

Q2 The scarecrow Oh no! There are birds all over the cornfields.

And they eat the grain. They MUST be stopped.
You should build a scarecrow to keep them away.
Get 3 metal (trade with Blacksmith). Make 1
food (gather 5 grain and click on the oven)

Q3 Biggest bread—ever The mayor of the village has asked you to make

the BIGGEST bread EVER. This is a big chal-
lenge, but if you get some grain and a magical
potion, maybe you will be able to do it? Gather 4
grain. Get 1 potion (trade with Alchemist)

Q4 Spirits of the cloud The spirits of the cloud need to be paid. They

keep the sky clear so the sun can shine and
make the grain grow. If they stop, it will turn
dark and the grain will stop growing. Gather this
for the spirits: 2 metal (trade with Blacksmith),
2 mushrooms (trade with Alchemist), 5 wood
(trade with Carpenter), and 2 foods

Q5 The present One of your friends has a birthday and you want

to make a very special present. A kite you can
sit on while it is flying! Great magic is needed
for this, so get 1 potion (trade with Alchemist),
1 tool (trade with Blacksmith), 1 furniture (trade
with Carpenter), and 1 food

conflict. It creates situations in which players develop their perceptual skills , that
is, they learn to see an issue from different perspectives, as the game triggers
conflicts of different types and intensities based on player relationships and conflict
experiences within the game, and requires players to present conflict solutions
for one another. The game encourages awareness of emotional skills , namely,
recognizing the distortion role that strong emotions play during conflict, as it
requires players to regularly update their feelings towards other characters. The
game makes player develop their communication skills , by requiring them to express
their perspectives, feelings, and strategies for conflict to other players and also to the
learning facilitator. The game invites practice of creative-thinking skills , as there are
no “correct” ways to resolve specific conflicts triggered within the game world, and
players must piece together their own potential conflict resolution strategies given
the resources and networks they have within the game. Finally, the game invites
players to hone their critical thinking skills , in judging between options. Conflicts
are only deemed constructively resolved once both parties feel sufficiently at ease
with the conflict outcome, thus an appropriate conflict resolution approach is very
much contingent on context, requiring application of critical thinking.