Graphics Reference
In-Depth Information
hints that the producer's action affects the customer's feeling, while the word
“ful
!
llment” is more associated with the customer's judgments and actions.
If we consider the origin of the word “emotion”, ful
!
llment or the feeling of
accomplishment would be better to describe the happiness of the user. Thus, good
communicating products will facilitate better judgment, thereby bringing the good
results and the feeling of accomplishment. Such emotional value will increase its
importance as the situational changes will be more frequent and more extensive.
References
3. Brand S (1995) How buildings learn: what happens after they're built. Penguin topics, New
York
5. Helmholtz H (author), Kahl R (editor) (1971) Selected writings of Hermann von Helmhotz.
Wesleyan, Indiana (translated from German)
