Action Research Study on Individual Knowledge Use in Organizational Innovation Processes - New Contributions in Information Systems and Technologies - page 74

The employees participation in the decision making process about what kind of
change was necessary for the BU, lead to a bigger commitment and the communication
process was effective and helped the transmission of the innovation message during the
implementation process.
However, this research highlighted the need to make some comprehensive and
complementary changes in order to promote the use and the creation of individual
knowledge:
• Meetings in the end of the projects to analyse work and if adequate reform

some of the used practices.

• Analyse errors and problems in a more structured way, creating a learning

environment.

• Creation of forums like they have in IT department so they can share the

knowledge created around a specific project. In the near future, creation of
a knowledge network, with suppliers, clients and other institutions.

• Benchmark other organizations practices; be more open to the world, even

the company Group world.

• Use the innovation office mechanisms to make suggestions and be more

innovative.

Continue with the workshops at least twice a year, with the goal to create
knowledge that helps to define the direction of the organization.
Finally, the findings we made during the research process helped us to realise that
the organisational actors: managers and technicians has similar perspectives about the
organisation and especially about the creation and transfer of knowledge processes.

•

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