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impossible to obtain and involved a significant investment in manual labour, can now
be viewed in real-time and accessible anywhere, allowing increased efficiency of
services and providing real-time and pervasive information to citizens.
9
Conclusion and Future Work
The results of this solution, point towards the existence of benefits resulting from the
adoption of a Pervasive Business Intelligence (PBI) within a local government
institution. Although the use of BI tools within the Government is relatively new and
barriers identified in the SWOT analysis from Teixeira [24], the implementation of
the solution demonstrated the existence of benefits that outweighed the drawbacks. As
mentioned above, a great effort in developing the solution architecture was applied in
order to prevent it from being confined to a single local government institution,
enabling reuse in similar scenarios where most, if not all, of the KPI's are alike. A
special attention was taken to the KPI acquisition process. They were obtained by
carefully using requirements engineering keeping a business alignment between local
government policies and the BI solution, especially by going through several
meetings with stakeholders for requirements elicitation and prioritization. By using
this PBI solution, effective information gathering is achieved, making it arrive to the
right person in the right time, through the most effective channel, contributing for an
increased effectiveness of the organization. Because the PBI solution is in use for a
relatively short period, tangible results are still not possible to quantify, however its
importance has already been validated by the Local government stakeholders.
In short, this PBI solution provides concrete information on the trends and needs of
citizens, allowing the optimization of local authority services enabling the discovery
of knowledge within the organization and therefore, increasing local government
transparency. The main contributions of this paper go far beyond the developed
platform, bringing forward the whole process that led to the construction of this same
platform. Also worthy of mention are the KPI and requirements acquisition process,
the two identified architectures and data models. Of course the platform itself is the
final contribution.
Future work can be pursued in the following subjects: Implementation of this BI
solution in other local government institutions; Identification and validation of new
KPI relevant for the Local government; Development of a platform towards the
citizen; Development of a mobile platform; Analyse the benefits of this solution
introduces in the Local government and in the lives of citizens.
Acknowledgments. This work has been supported by FCT - Fundação para a Ciência
e Tecnologia within the Project Scope UID/CEC/00319/2013.
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