Information Technology Reference
In-Depth Information
If you've
never
been able to send or receive mail on your device for a given account, try de-
leting the account (go to Settings > Mail, Contacts, Calendars >
Account Name
, tap Delete
Account, and tap Delete again to confirm) and then adding it again.
Note
:
Each account's description (name) must be unique. If two accounts have the same
name, one or both of them may not work.
For cases in which you have previously been able to send or receive mail from a certain ac-
count, but it's stopped working, do the following:
1. Make sure you have an active data connection. In the status bar at the top of
your screen, you should see a symbol or text indicating that you're connected to
the Internet via Wi-Fi or a cellular network, such as LTE, 4G, 3G, EDGE (E), or
GPRS (shown by a small circle icon). If not, connect to a Wi-Fi network manu-
ally or move to a location where you have cellular data access (for devices that
support it).
2. If you have a Wi-Fi data connection, make sure it's active. An easy way to test
this is to open Safari and try to load any Web page. (Sometimes a device makes
a local network connection over Wi-Fi but can't get out to the Internet; for ex-
ample, because you're using a public hotspot that requires you to log in using a
browser first.)
3. If you're using Wi-Fi and you can't access the Internet (or you can, but you still
can't receive email), turn off Wi-Fi (in Settings > Wi-Fi) to see if you can retrieve
email over the mobile network.
4. Turn off your device, turn it back on, wait for your network connection to be
reestablished, and open Mail again.
In the vast majority of cases, one of these suggestions will get your email working again.
Can't Receive POP Mail
If Mail displays an error message every time it tries to connect to a POP account, make sure
that no other device (a computer or another mobile device) is trying to connect to the same
account at the same time. (Unlike IMAP, some POP accounts don't support multiple concur-
rent connections—or even connections from multiple devices within a short period of time.)
Can't Send Mail
If you see an error message when sending mail, or if the progress bar at the bottom of
the screen never makes any progress, and none of the previous network-related suggestions
helped, try the following:
