Agriculture Reference
In-Depth Information
should provide a customer service workshop every year. One way to en-
courage members to come to training is to have a two-tier membership fee.
If they attend customer service training it is one fee, if they do not attend
training they will pay a higher fee.
Remember
•
80% of companies believe they provide great customer service;
•
8% of their customers agree with them.
(Source:
7
Bain Customer Led Growth diagnostic questionnaire, n = 362;
Satmetrix Net Promoter database, n = 375)
References
1
The Good Food Guide UK. Available at: www.thegoodfoodguide.co.uk/news/the-good-
food-guide-2014-app (accessed).
2
Potter, J., Guenther, J. and Zimmerman, B. (n.d.) 'Restaurant Research'. Available at:
http://
architecture.unl.edu/projects/bsfed/projects/restaurant_research.pdf
(accessed
6
March
2014).
3
Redzepi, R. (2014) The menu of the future. The World in 2014.
The Economist
January.
4
The English Tourist Guide (1960)
How to Start a Small Restaurant or Tea Room
. Out of print.
5
The Responsible Cafes programme:
www.facebook.com/ResponsibleCafes
(accessed
6
March 2014).
6
National Geographic (2009)
Food Journeys of a Lifetime, 500 Extraordinary Places to Eat Around
the Globe
. National Geographic, Washington, DC.
7
James, A., Reichold, F., Hamilton, B. and Markey, R. (2005) 'How to achieve true customer led
growth'. Bains and Company.
Websites
Babylonstoren:
www.babylonstoren.com/food
(accessed
4
March 2014).
Beechworth Bakery:
www.beechworthbakery.com.au
(accessed
7
March 2014).
Chinatown: Binondo, the Philippines:
www.tourism.gov.ph
Brisbane, Australia:
www.visitbrisbane.com.au
Havana, Cuba:
www.cubatravel.cu
Jakarta, Indonesia:
www.jakarta-tourism.go.id
London, UK:
www.chinatownlondon.org
Manchester, UK:
www.visitmanchester.com
Manhattan, New York:
www.explorechinatown.com
San Francisco Chinatown, USA:
www.sanfranciscochinatown.com
Singapore:
www.chinatown.org.sg
Vancouver, Canada:
www.vancouverchinatown.ca
Cookening:
www.cookening.com
(accessed
6
March 2014).
Eat With:
www.eatwith.com
(accessed
10
March 2014).
The Eden Project:
www.edenproject.com
(accessed
7
March 2014).
