Information Technology Reference
In-Depth Information
Is a person or people part of the problem space? State why or why not. Common
contributions to the problem may include the following:
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
Cognitive overload
Cognitive underload/boredom
Habit intrusion
Lapse of memory/recall
Spatial misorientation
Mindset/preconceived idea
Tunnel vision or lack of big picture
Unawareness
Wrong assumptions made
Reflect/instinctive action
Thinking and actions not coordinated
Insufficient degree of attention applied
Shortcuts evoked to complete job
Complacency/lack of perceived need for concern
Confusion
Misdiagnosis
Fear of failure/consequences
Tired/fatigued
Table I.4 provides for an analysis of the players to identify problem areas, traits,
and relevancy for each player in the problem space.
table i.4
people Analysis
Subcategories
Problem Involvement
Description
Work environment
Inattention to detail
Violation of policy
Violation of requirement
or procedure
Communication problem
Other human error
Problem  involvement:
D = direct, C = contributing, P = root problem, NA = not
applicable.
Excerpt from DoE
RCA Guide
,
1992, p. H-1.
