Information Technology Reference
In-Depth Information
When considering each problem space category in the following sections, Table
I.2 provides sample questions to ask in the context of each problem category.
table i.2
p
roblem Statement Guide
Perspective
Guide
Who
Whom does the problem affect? Who contributes to the problem?
What
What does the problem affect? What contributes to the problem?
Why
Why is the effect what it is? Why do the contributors contribute to
the problem?
When
When does the problem occur?
Where
Where does the problem occur?
How
How does the problem occur? How is the problem realized
(known)? How is the problem encountered?
Personnel and Players
Table I.3 provides a summary of the people involved in or around the problem
space. Who wants change? Whom does the problem affect? Who may contribute
to the problem? Who may be causing the problem?
table i.3
personnel and player's list
Organization/
Department
Name
Role
Comments
TBD
