Information Technology Reference
In-Depth Information
ing that is ridiculous, unrelated, off the wall, or that warrants any other pejorative
label. All ideas are fair game and recorded during brainstorming. What may finally
end up as a discarded idea may indeed be the catalyst to the final solution. Apply
brainstorming to the guideline herein to define the problem space.
Having gathered, enumerated, and articulated the
problem space
, there
remains the critical evaluation of the details to discard supposition and keep facts.
he
problem statement
section provides a guideline for problem definition. Hav-
ing stated the problem, perform a
reality check
on the problem statement to see if
it makes sense. Finally, make
recommendations
on how to proceed with address-
ing the problem. Similar to addressing risk, there may be a need to fix the problem,
or the problem resolution may be impractical or impossible. The formal process in
this template provides a manner to reach an intelligible conclusion with facts and
rationale to back up the final decision.
Define the problem Space
The PAD process consists of a careful review of available information regarding the
specifics of the problem, research into possible causes of the problem, and analysis
of evidence as it pertains to the possible problem characteristics. Sources consulted
in the course of this PAD include:
n
−
n
−
Business experts with the areas of:
TBD
Technical experts with the areas of:
TBD
Table I.1 presents problem space categories and a guideline to think about each.
Reuse the outline in Table I.1 as a guide to record findings, thoughts, comments,
issues, and questions in the following sections. Then, record details in context of
what may be in scope and out of scope with respect to the problem space.
