Information Technology Reference
In-Depth Information
The RCA details are provided in the context of the following outline:
n
Players—people involved in the incident as well as the RCA investigation and
reporting
Incident—incident details
Examine each of the following and their relevant contributions (if any) to the
incident:
Equipment/material
Procedure
Personnel
Design
Training
Management
External phenomenon
n
n
−
−
−
−
−
−
−
Players
The table below provides a summary of the people involved in the incident, RCA
investigation, and RCA reporting.
table H.3
players
Role
Assignment
Organization
Comments
Incident
Identify and articulate details of the incident in terms of the following:
n
n
Who
: Who was involved, affected.
What
: What was involved, affected.
