Information Technology Reference
In-Depth Information
Appendix C:
iA Quantification
process template
IA Quantification Process (IAQP) Template
DD Month CCYY
introduction
There is much activity in industry to quantify results with metrics and measures.
The challenge is how to do so at all, and then how to do so accurately such that
results actually represent reality and have useful business meaning. The IAQP pro-
vides a methodology to quantify IA with the intent of showing useful business
meaning to IA. The IAQP consists of the following steps: generate a
narrative
of the
problem, identify
parameters
from the narrative, identify the metrics and measures
of the parameters through
quantification
, describe how to
discover
the measures,
describe through
analysis
what to do with the measures, describe how to
report
the
findings, and, lastly, describe how to provide
feedback
to the organization for an
enterprise benefit from the quantification process.
For purposes of the example in the IAQP template, the Organizational Context
Framework presents
governance
,
management
,
builders
,
operations
,
use
, and
leaders
.
From the perspective of creating a solution, governance drives management, man-
agement provides direction to builders, builders create and turn over to operations,
and operations provides for user demands. From the perspective of ongoing opera-
tions and showing business value, users provide feedback to operations, operations
provides reports to management, and management provides reports to governance.
IAQP helps discern what metrics and measures to capture from users that provide
meaningful operational feedback in terms of
does operations work at all
,
does it work
effectively,
, and
does it work securely
. Operations refines user input to generate reports
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