Information Technology Reference
In-Depth Information
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Facilitation
Presentation
System thinking
System dynamics (decision support)
Change management
Introduce innovation.
Introduce action.
Decision making to keep moving toward the goal
Work breakdown structure (WBS)
Project management
Physical infrastructure
Site selection
Facilities construction
Stakeholder management
Engage stakeholders, executives, managers to ensure understanding of
the goals.
Transition management
Engage operations to ensure smooth handoff.
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11.3.4 Operations Frameworks
Examples of frameworks that support operations activities include:
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IA operations cycle
Anticipate
Defend
Monitor
Respond
Insider threat framework
Operations center framework
Network operations center (NOC)
Security operations center (SOC)
System/application operations center (SyOC)
Help desk
Root cause analysis framework
Computer security incident response team (CSIRT) framework (hierarchy
and responsibilities)
Incident response framework (process)
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11.3.5 User Frameworks
User frameworks are not for users, but rather are to focus on users and user needs.
Users perform tasks with or without the assistance of technology. Some users carry
