Information Technology Reference
In-Depth Information
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Customer services domain
Process automation services domain
Business management services domain
Digital asset services domain
Business analytical services domain
Back office services domain
Support services domain
Service domains consist of service types, and service types consist of compo-
nents. The component is the smallest granular size in the SRM. SRM defines a
component as “a self contained business process or service with predetermined
functionality that may be exposed through a business or technology interface.”
10.3.1.4
Technical Reference Model
The TRM is a framework to capture standards and technologies that promote the
delivery of service components and capabilities. The purpose of the TRM is to
promote the reuse of technology and service components across the enterprise. The
TRM consists of four core service areas. Each service area consists of “multiple
Service Categories, Service Standards, and Service Specifications that provide the
foundation to group standards, specifications, and technologies that directly sup-
port the Service Area.”
TRM service areas include service access and delivery, service platform and
infrastructure, component framework, and service interface and integration. Ser-
vice categories by service area include:
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Service access and delivery
Access channels (Web browser, wireless/PDA); delivery channels (Inter-
net, intranet)
Service platform and infrastructure
Delivery servers (Web servers, application servers); database; hardware/
infrastructure (LAN, videoconferencing)
Component framework
Security (security services, infrastructure); data interchange (data
exchange)
Service interface and integration
Integration, interoperability, interface
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FEA Service Component Reference Model (SRM)
, version 1.0, p. 5.
FEA Technical Reference Model (TRM)
, version 1.1, p. 7.
