Hardware Reference
In-Depth Information
The reason you likely have multiple contacts is that you have — or had — them stored in multiple
lists. Before there ever was an iCloud, you probably had contacts on your Mac or PC, stored locally in
its contacts application. And you may have synced them via iTunes to your iPhone or other iOS
device, creating a copy. When you enabled iCloud, those contacts may not all have been moved to the
iCloud list, so some don't sync across all your devices. Others may have been copied to iCloud from
different devices, causing multiple copies in iCloud. Some may have been copied to iCloud but also
kept in a local list on your computer, again causing duplicates to appear on some devices.
After you have cleaned up your contacts on your computer, move them all to iCloud so iCloud has
the master list to sync with all other devices.
On a Mac:
1. Open the Contacts application (called Address Book in OS X 10.7 Lion) and select any con-
tact.
2. Select all the contacts by pressing Command+A.
3. Drag the selected contacts into the All iCloud list at the left side of the Contacts application.
This adds them to the iCloud group that ensures iCloud syncs them with all your other
iCloud-connected devices.
In Windows:
1. Go to the iCloud control panel and turn off Contacts, wait a few seconds, and then turn it
back on to see if this resolves the issue of not all contacts being in iCloud.
2. If not, make sure that the iCloud connector is enabled in Outlook 2007 or 2010:
◦ In Outlook 2010, go to the File tab, click Options to open the Outlook Options window, and click
Add-Ins to see which add-ins are enabled. Make sure iCloud Outlook Add-in is listed under Act-
ive Application Add-ins.
◦ In Outlook 2007, choose Tools > Trust Center and click Add-ins from the left column. Make sure
iCloud Outlook Add-in is listed under Active Application Add-ins.
3. If the add-in is not installed, reinstall iCloud on your PC; you can download it from
www.icloud.com/icloudcontrolpanel .
Keep Contacts up to date anywhere
With your contacts list up to date, you should see the same list of contacts on all your devices
connected to iCloud. And changes on any one device should be reflected on all the others.
Editing or adding a contact is as simple as launching the Contacts app on a Mac or iOS device or,
if you are a Windows user, the Microsoft Outlook app (version 2007 or later), then editing, removing,
or adding contact information.
You can also go to www.icloud.com and sign in using your iCloud account information. Then
open the Contacts app to view and manage the contacts stored in iCloud. Whatever contacts are
shown at iCloud.com are the ones that iCloud knows about and will keep synced.
TIP: If you use a Microsoft Exchange or Google Gmail e-mail account, or a Google Contacts ac-
count, contacts stored there stay synced as well across all your devices connected to those accounts.
But it's not iCloud that does the syncing; it's Exchange or Google. The notion is the same as iCloud
syncing, just using their own services. If you want to import those contacts into iCloud, use the export
function in those services (check their documentation) to create a vCard file that you can then import
into Contacts on your Mac or Outlook on your PC. Or e-mail yourself the vCard file and open it on an
iOS device to import it into your Contacts app there.
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