what-when-how
In Depth Tutorials and Information
Socio-Technical Negotiation Process
Define Baseline Process
Analyze Perspectives
Using
Argument
Structure
Conflict Management
Identify Stakeholders
Generate and Evaluate
Arguments
Propose
Objective Hierarchy
Build
Perspective Model
Reach Agreement
Objectives, Perspectives
Backing
Rebuttal
Qualifier
Technical Process Data
Data
Warrant
Claim
Argument Structure
Figure8.5
Synthesis:Collaborativenegotiationprocessandargumentstructure.
background facts behind the claim. Stakeholders' objectives are in the place of the
warrant, identifying the value that stakeholders want to achieve along with clari-
fication of the relationship between the value and the current state of agreement.
hese objectives, as warrants, justify that the proposal can achieve the value based
on the state of agreement (i.e., data). he attributes of each objective, correspond-
ing to the “backing” component, further explain the objectives by describing their
measurement criteria and then validate the relationship among the objectives, the
proposal, and the current state of agreement. Based on these objectives and attri-
butes, the measurement result regarding the achievement of the aforementioned
objectives by stakeholders' own proposal work as a “qualifier” to indicate the degree
of desire of the stakeholders for the proposal. Similar results regarding the achieve-
ment of the objectives by others' proposals work as a “rebuttal” and describe pos-
sible conditions that could fail the claim or suspend the warrant.
When the stakeholders cannot agree upon task proposal, argument evaluation
can be taken based on the level of the objectives to get the best choice. Based on the
concrete meanings (proposals, objectives, attributes, measurement results) given to
the argument components by its synthesis with the objective hierarchy. he next
section will discuss how these structured arguments are utilized in a collaboration
negotiation process in the sociotechnical framework.
