what-when-how
In Depth Tutorials and Information
Frey [19J would be good places to start, most useful is the emphasis on etlmographic
study forming the basis for understanding the potential and requirements of the situ-
ation. An explicit drawing out of stakeholders' roles and investments in the whole
system is illustrated in the several ethnographic studies in Mumfords works. Illustrat-
ing a similar approach is MAPS inclusion of the caregiver's role and interface design
which naturally lows out of approaching the problem from a STE perspective, a
concern that is often missing in other high functioning but low adoption systems.
Developing an explicit checklist set of heuristics to incorporate STE perspec-
tive in AT design is another approach that may roll back the tremendous problem
of abandonment; this chapter is an attempt to do just that. Finally STE's systemic
approach of acknowledging the dynamic interaction between user, artifact, envi-
ronment and tasks is critical for good AT design.
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