Refunds given if returned within 30 days of the date of purchase, shipping is not refundable. Store credit will be issued if returned 31 - 90 days
from the date of purchase.
Last but not least, you'll need to charge the appropriate sales tax on each order if required.
While there are many counties around the country that don't require sales tax to be collec-
ted, most do, and you must charge and report it to the state in which you're operating.
Don't Forget the Sales Tax!
sales tax is considered a “trust fund tax,” meaning that you collect it and then you will need
to send the collected tax to the state in which you operate, if required. I operate my busi-
nesses in the state of Kansas and I must collect sales tax in the county in which I operate
for customers who take delivery at my offices.
There's a caveat to this sales tax issue and that is if I send a repaired device back to a cus-
tomer within Kansas, I must charge the sales tax for the county of the customer's shipping
address. This can make a mess of things quickly if I'm not careful.
Furthermore, if I ship a repaired device outside of the state of Kansas, I do not need to
charge sales tax. It's the responsibility of all tax-paying Americans to report whether or not
they purchased anything via mail order and then pay the tax directly to the state in which
they live, if required.
Additionally, you cannot advertise or in any way indicate that the sales tax is being ab-
sorbed or paid by the business (you). However, you can include the sales tax in the price. If
you sell a repair for $100 total and don't charge additionally for sales tax, you will need to
post on the receipt to the customer that the purchase price includes sales tax, then you must
pay that piece of the sales tax to your state.
The moral of the story is to get your sales tax right. It's not something you want to gloss
over as it can get you into serious trouble as a retailer in your state.
How to Write a Quote
In business, a quotation is a document that you would give to a customer to describe spe-
cific necessary services that you suggest and their respective costs. Besides the term “quo-
tation,” it can also be referred to as a quote, proposal, bid, estimate, or tender.
You would normally prepare a quote upon request by a customer, and you can verbally
quote your customer, but there are times when they are going to want it in writing.