Graphics Reference
In-Depth Information
Different users = different needs
Another key aspect of the strategy for this project was an understanding of the differ-
ent needs of the range of users. The system must work for New Yorkers, commuters
and the 49 million visitors to the city every year.
Often users combined the wayfinding tools they used according to their different
needs. Different types of journey require different knowledge; a journey may be
planned before it is travelled, but prompts may still be required while that journey
is being undertaken. How do you inform, reassure and support the pedestrian at all
the necessary stages of the journey? What are the scenarios that different users face?
Understanding the experiences and requirements of these different groups informs the
construction of layers of information within the wayfinding system and the tools se-
lected to deliver it.
Two Twelve identified the different stages of a journey and describe what is required
to support effective navigation as follows:
• Planning. These are the tools that allow people to plan a trip. They provide options
regarding various travel modes. They are accessed via printed or digital media.
• Moving. These are the tools that allow people to make decisions along the way.
They provide orientation, direction and identification information and are located
at key landmarks, focal points, decision points and areas of rest.
• Changing. These are the tools that allow people to make decisions about their jour-
ney when changing from one mode to another. These tools are necessary at inter-
changes such as subway stations and bus stops.
Graphic of building a wayfinding system.
