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FIGURE 3.3 DNA prep travel map before and after redesign. The locations at which each step is per-
formed are indicated by the circled numbers. Movement between locations is shown by lines and arrows.
The “after” map shows a reorganization of the benches and work locations and a reduction of movement
between locations. (Vokoun, “Operations capability improvement.” Copyright Massachusetts Institute of
Technology. Reproduced with permission.)
of lab benches and essential equipment so that the lab can run, if not
as a machine, then as a Taylorist production line in which every worker
executes precise and repetitive motions. Figure 3.3 shows a workfl ow
diagram produced by a student at MIT's Sloan School of Management
in order to streamline productivity. The ultimate measure of productiv-
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