Environmental Engineering Reference
In-Depth Information
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iii.. Appearance.(appropriate.to.the.situation).
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iv.. Be.on.time.
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3.. The.interview:
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a..
Beginning:
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i.. Develop.personal.(respect,.understanding).relationship.
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ii.. Note.taking.(shorthand,.abbreviations).
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iii.. Be.very.observant:
− Verbal
− Nonverbal.(eye.movement,.body.position)
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b..
Middle:
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i.. Check.it.out.(everything,.anything).
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ii.. Ask.yourself:
− What.am.I.doing?.Am.I.getting.what.I.want?
− Do.the.facts.agree?.If.as.the.interviewer.you.do.not.understand,.
ask.questions,.ind.out.
− “Probing”.for.information.(examples:.“Tell.me.more.about.that”.
or.“Anything.else?”).
− Set.the.pace.for.the.interview..If.pace.is.fast,.slow.down..Take.
a.break;.walk.around.
− Ask. (who,. what,. when,. where,. how).. “Why”. often. elicits. an.
emotional.response—opinions,.not.information.
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c..
The.end:
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i.. Review.the.outcome.of.what.has.been.accomplished..Tell.the..person.
interviewed..Go.over.notes.
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ii.. Allows.the.interviewer.to.act.on.information.missed.
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iii.. Find.out.if.there.are.other.sources.of.information.
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iv.. When.the.interviewer.has.all.your.information:.Finish.by.standing.
up,.making.contact.(thank.you),.be.quiet,.and.leave.
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4.. After.the.interview:
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a..
Record.immediately.any.impressions.
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b..
Separate.opinions.from.facts.
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c..
Go.over.the.notes.(i.e.,.reread,.ill.in).
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d..
Add.anything.additional.
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e..
Jot.down.added.questions.and.comments.
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f..
Make.decisions.about.future.interviews.
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g..
Take.a.break.
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h..
Review.positives.and.negatives.
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5.. Techniques:
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a..
Prompt.(through.making.comments.on.what.has.been.said)..Example:.
“Yes,.and.what.about…?”
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b..
Nonverbal.cues.(silence,.pauses).
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c..
Be.pleasant.and.respond.to.people.
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d..
Be.permissive.(make.allowances.for.people.being.different).
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e..
Keep.pressure.or.coercion.off.yourself.(do.not.hassle.the.interviewee).
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f..
Be.yourself.(use.this.information.to.it.you).
