Environmental Engineering Reference
In-Depth Information
Dealing with Unsafe Performance
Identify the
Performance
Problem
Is the
Problem Worth
Solving?
Live with IT
No
Yes
Determine
the Cause
Could this Person
Do It if He or She
Had to?
No
Yes
Provide Feedback
Eliminate Constraints
Is Nonperformance Rewarded?
Is Good Performance Punished?
Arrange Meaningful Actions
Does this
Person have
the Potential?
No
Yes
Change the Job
Has the
Person Ever
Performed
the Job?
No
Yes
Provide Classroom Training
Provide OJT Training
Provide Coaching
Provide Practice
Provide Job Aids
Is there
Positive Change?
No
Yes
Disciplinary
Action
Provide Feedback, Praise,
and Recognition
FIgure 14.2
Dealing.with.unsafe.performance.diagram..(
Source:
.Courtesy.of.the.Mine.
Safety.and.Health.Administration.
)
.management.being.aware.of.the.problem,.observing.the.employee,.or.simply.making.
the.employee.aware.that.he.or.she.is.expected.to.do.the.job.correctly.
Another. way. to. solve. the. problem. is. to. eliminate. constraints. or. barriers.. Tools,.
equipment,.and.time.might.fall.into.this.category.because.these.constraints.can.take.
many.forms..Ergonomic.considerations.in.job.design.are.an.example.of.a.potential.
