Information Technology Reference
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(including payroll and benefits administration), procurement, advertising, marketing, and
industry operation processes.
BPaaS delivers business processes based on the cloud service models. These cloud ser-
vices include SaaS, PaaS, and IaaS. BPaaS sits on top of these three foundational cloud
services. Table 12.7 lists several BPaaS vendors and their solutions.
TABLE 12.7 BPaaS vendors and their solutions
Vendor
Solution/Product
Oracle
Business Process Services: full stack of cloud services and application,
database, and middleware technologies
Accenture
Industry-specific business process utilities
Cognizant
BPaaS
CSC
Business process services
Anything as a Service (XaaS)
The delivery of IT as a service by utilizing cloud computing is known as XaaS. It is basically
intended to be a reference to one or more of the combinations described in the preceding sec-
tions. The term is quickly gaining popularity as services that were previously separated on
different cloud models are becoming transparent and more integrated. Table 12.8 lists two
XaaS vendors and their solutions.
TABLE 12.8 XaaS vendors and their solutions
Vendor
Solution/Product
Citrix
CloudPortal Business Manager
CloudFX
CloudConsult, CloudSelect, CloudData&Analytics
Service Model Accountability and Responsibility
Cloud computing introduces a paradigm shift in providing and supporting services, includ-
ing shifts in responsibility and accountability of services and service outages.
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