The Effectiveness of Government Policies in Broadband Deployment - Adoption, Usage, and Global Impact of Broadband Technologies - page 122

formation found on the website. The result
is similar to the 75% achieved in FY2005.

one decade after the announcement and imple-
mentation of its initial ICT plan, the country now
ranks at or near the top of almost any global-level
survey measuring broadband use, uptake, or readi-
ness, or of ICT penetration
A recent survey of households in Korea simi-
larly reflects the effectiveness of the government's
ICT policies on their everyday lives as shown in
Figure 4. Figure 5 shows the Internet usage in
Korea. Over 50 percent of Koreas use the Internet
for education and learning services and some 36
percent use it for financial services.

• 95% of businesses transacted with the

Government in the past 12 months.

• 94% of businesses that transacted with the

Government did so electronically (via the
Internet, automated kiosks, email, tele-
phone via the Interactive Voice Recognition
System, SMS, etc.), either on their own or
with help from intermediaries, at least once
in the past 12 months.

• 82% of businesses were satisfied with the

overall quality of Government electronic
services. This implies an increase in gen-
eral satisfaction levels with regard to busi-
nesses using Government electronic ser-
vices, as compared to FY2005.

Hong Kong and FDI

To the extent that one of the stated goals of the
NII initiatives of the governments of Singapore,
Korea and Hong Kong were to increase FDI in
their respective economies, then there is some
evidence that they have been successful, as shown
in Tables 5 and 6. In fact, generally, the investment
flows to many of the East Asian economies have
been directed at creating export-oriented industries
(Fan and Dickie, 2000). As Table 5 illustrates, the
role of FDI in the economies of Hong Kong and
Singapore are extremely significant, and the FDI
stock as a percentage of the GDP of these countries
is much higher than most other countries.

• 80% of businesses that transacted with the

Government were satisfied with the over-
all support provided for electronic services
usage. The result was 71% in FY2005, re-
flecting a significant 9%-point increase in
general satisfaction levels.

Korea

The Korean government's overarching ICT objec-
tive: to create an information society, has been
marked by its strong and continually renewed
commitment. The results have been remarkable:

Table 3. Global awards for e-government systems in Korea (National Information Agency, Korea, 2008)

AWARDING
BODY

SYSTEM MINISTRY AWARD YEAR

UN Best Practice in Anti-Corruption Forum 2001

UNI-PASS Korea Customs Service

WCO Trophy for Intellectual Property Protec-
tion

WCO 2006

UN Public Service Award 2003

Public Procurement
Service

KONEPS OECD Best Practice for Improving Transparency 2004

WCIT Global IT Excellence Award 2006

Home Tax Service National Tax Service OECD Best Practice for e-Tax Administration 2006

Ministry of Public Ad-
ministration and Security

e-People OECD Top 10 2006