Environmental Engineering Reference
In-Depth Information
vital signs monitor, could measure blood pressure and has many peripheral devices,
all accessible through MedVizer software, including a camera for documents that
can then be sent 'live'. The main feature was a camera and computer screen, which
provided a link to other hospitals/surgeries to create a 'virtual' consultation facility.
This also connects to the emergency room located on the ground fl oor of the
University Clinical Centre. There were also an e-library and a lecture theatre
consisting of teleconferencing facilities, for ongoing education and training. This
tour lasted for 1 h. Open interviews were conducted during and after the tour, with
both the IT team and the executive director who were on-site. At the end of the tour,
the researchers spent a 30 min coffee break with the IT team. The visit provided the
opportunity to observe the location and surrounds of the telemedicine centre,
as well as insights into the environment where the telemedicine centre was based.
It also provided an insight into the team working with telemedicine and how
the organisation and the technology interacted. Visit One is summarised in
Tables
9.1
and
9.2
.
Visit Two: A semi-structured interview protocol was then developed based on
analysed data gathered in the fi rst set of interviews. Themes for these interviews
introduce a new system, culture and ethnicity, post-confl ict context, relationships
and power and shifting perceptions. This provided a basis for the second set of inter-
views in Visit Two. Visit Two is summarised in Tables
9.1
and
9.2
. Four key players
participated in the second set of interviews, the executive director, who was inter-
viewed in his offi ce for 1 h. The IT manager (who was present for some of the
executive directors' interview) was then interviewed alone for 1 h. Both researchers
were present for these interviews. Following this an e-librarian in the Pristina centre
was interviewed by the principal researcher at his offi ce in the e-library for 1.5 h.
The lead doctor from the hospital in the city of Gjakova (1 h car journey from
Pristina) was interviewed in her telemedicine room, as seen in Fig.
9.1
. This inter-
view involved tour of the facilities in Gjakova, which took 30 min. The interview
itself lasted 2 h; again the IT manager was present for some of this interview. This
interview was also carried out by the principal researcher only. Documentation (an
unpublished paper on the centre and an information leafl et on the centre) and over
80 photos of the centre and the surrounds of the hospital in both Pristina and Gjakova
were also gathered. Video was also taken of the entrance to the telemedicine centre.
This visit lasted one week in total.
Visit Three: The data from the second visit was analysed, and fi ndings led to the
next set of semi-structured interviews, to enable the researchers to further explore
the centre and reach saturation point. Themes for these interviews were the techno-
logy at the centre, staff, hope and confl ict. Visit Three is summarised in Tables
9.1
and
9.2
. The third set of interviews was conducted by the principal researcher only.
The executive director was interviewed for 1.5 h, sometimes in the presence of the
director of programme development and monitoring. The director of programme
development and monitoring was then interviewed separately for 1 h. The researcher
then had a tour of the facilities and an interview with an IT worker who had not been
previously interviewed. This lasted in a total of 2.5 h. The e-librarian was then
interviewed for 3 h in his offi ce and in the e-library. Follow-up interviews with the
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