Environmental Engineering Reference
In-Depth Information
managers to engage Serbian doctors. In the early days of the e-learning facility,
some Serbian doctors attended lectures at the centre, only to fall away later. One
interviewee described meeting 'colleagues from Serbia' at a medical conference in
Austria in 2008 and their surprise that she graduated in the Serbian capital Belgrade
in 1992, 'In Austria I met colleagues from Serbia, they asked where I graduated,
they were surprised' (female doctor). There was no knowledge if telemedicine was
even in Serbia; they had no way of knowing, 'as for Serbia, I am not sure, but we do
not have access' (female doctor). Because of these issues all interviewees from
the study were Kosovan Albanian only. The interviewees admitted it is a diffi cult
situation for all involved. Referring to the ethnic tensions between Serb and
Albanian, one interview described that it is 'not easy for them or us' (male doctor
and director).
The ethnic divisions in the region are refl ected in the data gathered in this study.
In spite of the attempts TCK described to reach across ethnic divides, especially to
Serbs, Serbian interviewees were not available. We can speculate that Serbian or
people of other ethnicities might respond differently to technology, but as all inter-
viewees were from the Kosovan Albanian community, it was not possible to gather
evidence on this point during this investigation.
6.1
Visits to Telemedicine Centre of Kosovo
The following section details the three visits carried out by the researchers to date.
Summaries of the visits and interviews are listed in Tables 9.1 and 9.2 .
Visit One: The Telemedicine IT team provided a tour of the facility to both
researchers, in Pristina, including a detailed view of the technology involved in the
Table 9.1
Visit summary
Visits
Date
Activities
1
November 2008 (5 days)
Tour of facilities in TCK Pristina
Short interview in TCK Pristina
2
November 2009 (1 week)
Tour of facilities in TCK Pristina
Interviews with a variety of personnel at TCK Pristina
Tour of facilities in Gjakova
Interview with personnel in Gjakova
3
October 2012 (1 week)
Tour of facilities in TCK Pristina
Interviews with a variety of personnel at TCK Pristina
(including new interviewees and those previously
interviewed)
Visit to Gazimestan monument
Visit to Serbian enclave and monastery of Gra
č
anica
Tour of facilities in Gjakova
Interview with personnel in Gjakova
 
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