Databases Reference
In-Depth Information
Submitting a support request via Confluence
The advantage of using this method is that all files needed to provide good support
are directly added to the support request. Having an SMTP server set up is required
for this method.
To submit a support request:
1.
Browse to the Administration Console (
Administration
|
Confluence Admin
).
2.
Choose
Atlassian Support Tools
in the left-hand menu.
3.
Select
Support Request
.
4.
Provide as much information a possible:
°
Contact email
: This defaults to the logged-in user. The e-mail
address is used to find or create an account on
https://support.
atlassian.com
. All further notification will be send to this e-mail.
°
Summary
: A brief description of the problem.
°
Description
: As much information as you can share, including any
error message and steps to reproduce the problem.
5.
In the
Support Data to Attach
section, select the types of additional files you
want to attach to the request. The more the better in this case, but keep in
mind your company's privacy and non-disclosure rules.
6.
Choose
Send
to post your request.
