Database Reference
In-Depth Information
CHAPTER 18
SAP Service Marketplace Administration
The SAP Service Marketplace is a support portal developed by SAP to provide support func-
tions, such as searching for code fixes to the SAP standard code in the form of OSS (Online
Service System) Notes; opening technical support requests (usually referred to as OSS mes-
sages); and getting different kinds of keys, such as developer keys and access keys, to make
changes to SAP standard code when necessary, request licenses for newly installed systems,
and download SAP software.
Service Marketplace Login
The SAP Service Marketplace (also known as the SAP Online Support Portal) can be ac-
cessed by customers with a user account usually referred to as an S user account by going to
http://service.sap.com. When a customer purchases licenses from SAP, a super-user account
(S user account with all privileges) is provided. Usually, it is the SAP Basis lead who initially
has a super-user account. Additional user accounts with different levels of access are then
created by the super-user and provided to the project team. Project team users can now log in
to SAP Service Marketplace and perform different online activities, such as opening technical
support messages or researching an OSS Notes database for any possible fixes for an issue.
The illustration shows the initial login screen for SAP Service Marketplace.
Copyright by SAP AG
