Database Reference
In-Depth Information
CHAPTER 17
Solution Manager Installation and Monitoring
SAP software solutions have evolved from a single ERP software solution (SAP R/2 and R/3)
to a portfolio of business suite solutions such as SAP ERP, NetWeaver Portal, Business Intel-
ligence, Customer Relationship Management (CRM), Supplier Relationship Management
(SRM), Supply Chain Management (SCM), and Product Lifecycle Management (PLM). This
has resulted in increased complexity in managing and monitoring the solution. SAP has in-
vested considerable development effort into the Solution Manager software to address this
complexity and help customers centrally manage and monitor the entire SAP software portfo-
lio deployed at any given client site.
Solution Manager Overview
SAP has used Information Technology Infrastructure Library (ITIL) standards for the devel-
opment of the SAP Solution Manager system. ITIL is the de facto standard for IT service
management worldwide. It was developed by Central Computer and Telecommunications
Agency (CCTA) in the United Kingdom in the 1980s and has been improved over time. At
present, the ITIL standard is a collection of topics, and its main focus and use by IT organiza-
tions fall under the categories of Service Support and Service Delivery.
Table 17-1
lists the
ITIL standards and the software components developed by SAP in Solution Manager to sup-
port the standard.
T
ABLE
17-1
ITIL Standards and Equivalent SAP Solution Manager Components
Most SAP customers use only a subset of the Solution Manager-delivered functionality.
This chapter will cover the SAP Solution Manager installation process and the components
that are mostly used by the clients such as SAP Solution Monitoring, Solution Manager Dia-
